Returns and warranty

TESFA reviews reports of incorrect items, missing quantities, delivery damage or technical issues covered by the agreed warranty. Products that have been installed, used incorrectly, modified without approval or damaged by operating conditions may not qualify for support.

Provide the request ID or purchase document, product code, serial number if available, a description of the issue, when it was found and relevant photos or video. TESFA will check the manufacturer's conditions and the transaction agreement before proposing next steps.

Depending on the findings, both parties may agree on supplying missing items, replacement, warranty service, repair or another suitable solution. Please do not return products to TESFA before receiving return instructions.